Starts with management team and there way of knowing what your going through giving you the best info and aligning a great program for you loved one,then there is the incredible nursing staff who become your extended family, with the exceptional care they provide your loved one the attention to detail the housekeepers provide allowing you to feel at ease about the level of cleanliness in the facility,the culinary team serves up well balanced meals. Activities seemed to be well enjoyed by the residents at high point,to add to all of these great assets highpoint also has a spa and hair salon on location as well as a fitness room with friendly and hard working physical therapist providing your loved one exercise and routines keeping them fit and active. So happy our loved ones are there.