The Pearl at East Cobb

The Pearl at East Cobb, formerly The Phoenix at Johnson Ferry present a mixed picture of the facility. Many reviewers praise the staff for their kindness, attentiveness, and professionalism, highlighting the positive impact of new management and the facility's welcoming environment. The activities and events offered are appreciated, with some residents experiencing improved engagement and happiness. The facility's cleanliness and attractive design are also noted positively. However, there are significant criticisms, particularly regarding management and communication. Some reviewers report issues with billing, lack of responsiveness, and inadequate staffing levels, which affect the quality of care. Concerns about cleanliness, such as occasional sightings of pests and unclean rooms, are mentioned. The food quality receives mixed reviews, with some finding it satisfactory while others describe it as inedible. The facility's handling of medical care is another point of contention, with some reviewers noting a lack of on-site medical staff and inadequate attention to residents' health needs. The transition to memory care and the overall onboarding experience are generally seen as positive, but some families express dissatisfaction with the level of individual care provided. Overall, while The Pearl at East Cobb has strengths in its staff and community atmosphere, there are areas needing improvement, particularly in management, communication, and personalized care. Potential residents and their families are advised to carefully consider these factors when choosing the facility.