North Oaks Memory Care

North Oaks Memory Care, Brookdale North Oaks Memory Care Facility receives mixed reviews from residents and their families. Many praise the facility for its caring and compassionate staff, who are described as friendly, attentive, and dedicated to providing excellent care. The facility is noted for its clean environment, engaging activities, and pleasant outdoor spaces. Some residents appreciate the dining experience, likening it to a restaurant setting, and commend the quality of the food. However, there are significant concerns about the facility's management and communication. Some families report issues with billing, citing unexpected charges and difficulty in resolving disputes. High staff turnover and inadequate training are also mentioned, leading to inconsistent care and communication lapses. A few reviews highlight neglect in basic care tasks, such as hygiene and medical attention, and express dissatisfaction with the level of activities provided, particularly for more active residents. The facility's pricing is a point of contention, with some finding it competitive, while others feel it is expensive for the services provided. Despite these challenges, many families express gratitude for the peace of mind they receive knowing their loved ones are in a supportive environment. Overall, while North Oaks Memory Care has its strengths, particularly in staff dedication and facility amenities, there are areas needing improvement, especially in management and communication.