Twin Villas Senior Care 1

Twin Villas Senior Care 1, formerly Visions Assisted Living at Mesa, receives mixed reviews. Many families express gratitude for the compassionate and caring staff, highlighting their kindness and dedication, especially in handling dementia patients. The facility is described as clean, bright, and home-like, with a focus on making residents feel secure and comfortable. Some reviewers appreciate the professional and supportive staff, noting smooth transitions and well-balanced meals. However, there are significant concerns about management and communication. Some families report issues with billing, claiming they were overcharged and faced difficulties in obtaining refunds. Others criticize the management for poor communication and a lack of responsiveness. There are also complaints about the facility's upkeep, with some describing it as outdated and not well-maintained. A few reviewers mention a strong urine smell and a lack of resident interaction. While some families are pleased with the activities and care provided, others feel the facility does not meet their expectations, citing issues with basic care and communication. Overall, while many appreciate the compassionate care, concerns about management and facility conditions are prevalent.