Glenncrest at Decatur

Glenncrest at Decatur, formerly Sunrise of Decatur, receives mixed reviews from residents and their families. Many praise the facility for its caring and attentive staff, engaging activities, and pleasant atmosphere. Residents often enjoy the food and appreciate the community's efforts to maintain a warm, home-like environment. The facility is described as clean and well-maintained, with a variety of activities available for residents, including those with memory issues. Some reviewers highlight the professionalism and dedication of specific staff members, noting their positive impact on residents' experiences. However, there are significant criticisms as well. Some reviewers report issues with understaffing, disorganization, and slow response times to maintenance needs. Concerns about cleanliness, particularly regarding roach infestations, are mentioned multiple times. A few reviewers express dissatisfaction with the management, describing them as unprofessional and more focused on profit than resident care. There are also complaints about billing errors and the high cost of services, with some feeling that the facility is overpriced for the level of care provided. Overall, while many residents and families have positive experiences at Sunrise of Decatur, others have encountered serious issues that have impacted their satisfaction with the facility. The reviews suggest that while the community has potential, improvements in staffing, management, and facility maintenance could enhance the overall experience for residents and their families.